FAQ

FAQ – Frequently Asked Questions

1. How long does it take to receive my order?

All products are made to order. Processing takes 2–5 business days, and shipping time depends on your location. In Spain, delivery usually takes 2–6 business days after shipping.

2. Do you ship internationally?

Yes, we ship to most countries in Europe. Final shipping costs and delivery times will appear in your shopping cart during checkout.

3. How much is the shipping cost?

Shipping costs vary depending on the product and quantity. Exact costs are calculated and displayed at checkout.

4. Can I return or exchange an item?

Yes, you have 14 calendar days to return your order if you are not satisfied. Please contact us at [your email address] to receive instructions.

Please note that personalized items, sale products, and gift cards cannot be returned.

5. What should I do if my product arrives damaged?

If your order arrives damaged or defective, please contact us immediately at [your email address] with photos of the issue. We will resolve it as quickly as possible.

6. How can I contact you?

You can reach us by email at jnbrand01@gmail.com. We do our best to respond within 24–48 business hours.